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Return Policy & Warranty Terms

Thank you for choosing Inokey. Please carefully review our international return and warranty policy.

Due to customs regulations and international shipping complexities, we operate on a case-by-case basis for returns and warranty claims. Please contact us BEFORE shipping any items back.

Return Conditions:

  • We accept returns only for defective products
  • Return requests must be made within 30 days of receipt
  • All items must be in original condition with complete packaging
  • Products with broken seals cannot be returned
  • Return shipping costs are the customer’s responsibility

Warranty Coverage:

  • 12-month warranty on all products
  • Warranty covers manufacturing defects and hardware failures
  • Does not cover damage from improper use, power surges, or physical damage

Warranty Void Conditions:

  • Damage from incorrect voltage usage (using 110V with 220V products)
  • Physical damage, liquid exposure, or unauthorized repairs
  • Modified hardware or use of non-standard adapters
  • Damage from improper installation or handling

International Return Process:

Please contact after-sales service support before taking any action.

Take clear photos and videos of the product and its problem.

We’ll find the best solution – replacement, repair, or refund.

 

Need to Return an Item?
Contact us first: support@inokey.ir
WhatsApp: +98 903 316 8032

Support: +989033168032